Implementation/Support Consultant – Belgrade

eFront CareersBelgradeImplementation/Support Consultant – Belgrade

Implementation/Support Consultant – Belgrade

eFrontis a fast growing and financially robust FinTech company, private-equity owned, with >100m$ revenues. It is the leading software provider of end-to-end solutions dedicated to alternative investments management (private equity, real-estate, infrastructure, debt). eFront serves more than 800 customers in 48 countries. Founded in 1999, eFront has offices in 23 cities including New York, Boston, San Francisco, Montreal, London, Jersey, Paris (HQ), Bonn, Dubai, Singapore, Hong Kong, Beijing, Sydney, and Belgrade

In order to support our constantly growing business, we are looking for:

Implementation/Support Consultant – Belgrade
Department: Professional Services

The role will provide first/second line of assistance to our client as an Implementation Consultant through development/change of configuration. It also includes the development and management of client relationship, maintenance of support logging systems and the escalation and follow up of issues to the core development team.

Your main responsibilities will be:

· Respond to calls/emails from client users in a professional and timely manner keeping client updated on the progress of tickets
· Raise development enhancements and bug to the development team
· Monitor client SLAs and ensure that all are met
· Ensure all work meets prescribed standards in design and quality
· Analyze and improve existing internal processes and procedures
· Configure software and/or effectively communicate client needs to eFront’s development team
· Collaborate effectively with all members of the Professional Services team, helping to build a supportive,disciplined,commercially-focused team environment

Required skills and experience:

· Bachelor’s degree in Computer Science in a business/economics, science or IT related course
· Advanced knowledge of Microsoft Office packages, particularly Excel
· Basic knowledge of or VBA or SQL or JavaScript languages
· A ‘can do’ attitude – willingness to accept challenges and innovative approaches
· Strong organizational and interpersonal skills
· Strong problem solving skills and an analytical mind
· A team player who is able to work independently
· Good time management and an ability to multi-task/balance parallel work streams
· Full professional proficiency in written and spoken English
· An experience of systems development & implementation projects is a plus
· Experience of investment banking, Private Equity or Real Estate investment is a plus

eFront stands out as a real career booster :
• We are at the crossroads between software and the thriving businesses of Private Equity and Real Estate
• We foster international and cross-functional mobility across our broad office network
• Our culture encourages risk-taking and innovation
• While we are a financially robust and established company, we are still as agile and boiling as a start-up and offer plenty of opportunities to gain responsibilities rapidly.

This is a rare opportunity for an ambitious and rising professional to join a rapidly growing and successful company.
To apply, please click here