Operations Manager – Belgrade

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Operations Manager – Belgrade

eFront is a leading software provider of end-to-end solutions dedicated to the financial industry. eFront’s solutions for cross-asset classes serve more than 800 customers in 48 countries, including companies in the private equity, real estate investment, banking and insurance sectors. Founded in 1999, eFront has offices in New York, Montreal, London, Jersey, Paris (HQ), Dubai, Boston, Belgrade, Singapore, Hong Kong and Beijing amongst our 20 global locations.

In order to support our constantly growing business, we are looking for:

Operations Manager-Belgrade
Department: Data Business

Reporting into the Managing Director of the Data Services Business (Pevara – EIC), you’d be accountable for the delivery and execution of the EIC offering to our clients. You will manage the EIC staff of 40+ resources and properly balance the timing and allocation of deliverables. You will work closely with the EIC Product Team further defining the service offering from a business process and technology innovation perspective. eFront’s data service business is a young growing business line with a solid foundation to work from. There continues to be a strong appetite in the private equity industry for data collection and transparency. eFront is poised to lead the way with a service offering that uses eFront technology to collect and validate the data, and then deliver that data to customers using eFront’s industry leading applications. This is a focused growth area for the firm and significant investment is being made into the business line to ensure its success in the market.

Your main responsibilities will be:

Manage Operations

o Manage day to day operations of EIC staff
o Assign team responsibilities and work with clients to build delivery calendar
o Design and track KPIs for service offering
o Implement best practices and standardize procedures for data collections, transformation, and validation
o Client communications: regularly schedule client status meetings and manage client expectations
o Work with senior staff in evolution of training materials and methods
o Mentor team leaders to enhance management skills
o Interview and hire staff
o Identify team and individual goals and provide performance reviews

Product Development

o Work with Product Management team to identify process improvements and automation. Identify technology enhancements and complete QA on new technology
o Identify and execute solutions that will scale the business
o Support marketing and sales efforts: RFPs, speaking engagements at conferences and seminars
o Demonstration of of service offering and technology, subject matter expert

Required skills and experience:

· Private Equity Operations Expertise

o Candidates should have experience in providing middle-back office accounting and administration service. Experience in Private Equity reporting at the Fund and Investment Level, and Portfolio Company operating metrics. Experience with private equity data platforms.

· Management Experience

o An ideal candidate will have 15+ years of experience, with at least 5 years of managing a team that was process driven.
o Experience in providing senior management with KPIs and escalating key business issues
· Experience with SaaS delivery models strongly desired
· Business and Interpersonal Skills
· Candidates should have an undergraduate degree in a business field, such as finance, accounting or marketing.
· MBA degrees or work in progress are highly desirable

eFront stands out as a real career booster :
• We are at the crossroads between software and the thriving businesses of Private Equity and Real Estate
• We foster international and cross-functional mobility across our broad office network
• Our culture encourages risk-taking and innovation
• While we are a financially robust and established company, we are still as agile and boiling as a start-up and offer plenty of opportunities to gain responsibilities rapidly.

This is a rare opportunity for an ambitious and rising professional to join a rapidly growing and successful company.
To apply, please click here