Strategic Relationship Manager – London

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Strategic Relationship Manager – London

eFront is the leading provider of software solutions to manage alternative investments (Private Equity, Real Estate, Infrastructure, Private Debt and Funds of Hedge Funds). We have grown extensively year-on-year since our inception and the forefront of our strategy is to continue this trajectory. To support our future growth, we are looking for professionals with great skills, drive and enthusiasm, who are keen to make a difference and be successful. We are a global organisation with offices across Europe, North America, Asia-Pacific and the Middle East. We encourage and support our employees to learn, develop and progress throughout their careers.

In order to support our constantly growing business, we are looking for a:

Strategic Relationship Manager – London

Department: Sales

Reporting directly to our SVP of Sales, the Strategic Relationship Manager will develop long-term relationships with a small subset of prestigious Clients to ensure increase of revenue generated with those strategic Clients, coupled with increase in Client satisfaction.

Main responsibilities:
•Drive revenue growth within the territory by designing and rolling out unique & appropriate strategies for each account
•Identify opportunities for eFront to deliver more value to Clients through additional services and/or technology
•Identify opportunities to extend use of technology
•Build trustworthy relationship with customers to ensure that our Clients consume value as expected in the presales cycle
•Mobilize multiple resources (presales, consulting, support, marketing, legal) to close deals
•Be responsible for the achievement of sales quota on the territory where the main KPI to measure your performance is Annual Contract Value on the territory, net of churn
•Sell the entire range of company solutions to Clients, lead the Client account planning cycle and identify opportunities to increase eFront technology footprint with the Client
•Engage with customer on how to increase satisfaction and follow up on action plan to continuously improve the customer experience and retention

Other responsibilities of the Strategic Relationship Manager:

Opportunity management:
•Drive lead generation activities on the account portfolio
•Detect opportunities to create new modules/offerings/products (joint development)
•Report an accurate pipeline of new business and renewal opportunities
•Execute sales cycle seamlessly and involve executive sponsors when necessary, keep CRM updated and use it as the single source of truth

Report progresses and challenges in a timely fashion to the regional SVP of Sales

Sales Strategy & relationship management:
•Implement sales strategies leading to high Client satisfaction
•Establish strong relationship with the Top Management of the Client
•Be the eFront’s unique point of contact in each Client organisation and be recognised as such for his eFront software knowledge, charisma and business acumen
•Build credibility with key stakeholders in each Clients organization to identify influencers in decision making process
•Ensure innovation and technology roadmap are well understood by Clients
•Articulate eFront competitive advantage and value proposition

Required skills and qualification
•5-10 years of experience in Alternative Investment software business as Sales or Account Manager working with major players of the market
•Demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and preferably exceeded business targets
•Ability to drive closing process together with our legal team and to develop close plan
•Broad knowledge and experience in Cloud/Hosting ecosystem and IT infrastructure elements
•Excellent communication skills, external customer communication, but also internal communication, including issue identification and triage as well as escalation protocols
•Agile and creative to internally agree account plan strategy with multiple stakeholders (presales, consultant, development and support) to create a great customer experience
•Fluent English as well as local language mandatory
•Ability to travel 40%+

eFront stands out as a real career booster:
•We are at the crossroads between software and the thriving businesses of Private Equity and Real Estate
•We foster international and cross-functional mobility across our broad office network
•Our culture encourages risk-taking and innovation
•While we are a financially robust and established company, we are still as agile and boiling as a start-up and offer plenty of opportunities to gain responsibilities rapidly

This is a rare opportunity for an ambitious and rising professional to join a rapidly growing and successful company. Visit our career page and join us!